Welcome to Better Sell. These Terms & Conditions govern your use of our website and services. By requesting a quote or selling an item to Better Sell, you agree to these Terms & Conditions.
1. About Better Sell
Better Sell is a trading name of BetterBuys Retail Ltd, registered in England and Wales.
Company Number:
[Insert Company Number]
Email: hello@bettersell.uk
Website: www.bettersell.uk
2. Eligibility
You must be at least 18 years old, be the legal owner (or authorised seller) of the item, and ensure the item is not be stolen, lost, counterfeit or unlawfully obtained. We may request proof of ownership.
3. Quotes
Quotes are free, no obligation, based on the information you provide and subject to inspection. We aim to provide quotes within 24–48 hours. Quotes remain valid for 7 calendar days unless otherwise stated. If the item differs from its description, we may revise or withdraw the quote.
4. Sending Your Item
You are responsible for securely packaging your item, arranging and paying for tracked postage, and keeping proof of postage. Risk remains with you until the item has been delivered to Better Sell.
5. Postage Reimbursement
6. Inspection
Items may be inspected for cosmetic condition, functionality, IMEI/serial number, blacklist status, activation locks, accessories and whether the item matches the description provided.
7. Revised Offers
If an item differs from the description provided, we may issue a revised offer. You have 3 calendar days to accept or decline it. If no response is received within this period, we reserve the right to treat the revised offer as accepted and complete payment at the revised amount.
8. Declined Offers
If you decline a revised offer, we can return your item once the applicable return postage has been paid. Return postage is the customer's responsibility unless agreed otherwise.
9. Lost, Stolen or Blacklisted Items
10. Data & Security
Before sending your device, back up your data, remove personal information, sign out of all accounts and disable activation locks. Better Sell accepts no responsibility for data left on devices.
11. Payment
Once an item has been received, inspected and approved, payment is normally issued within 1 working day using the agreed payment method.
12. Ownership
Ownership transfers to Better Sell only once payment has been successfully completed.
13. Activation Locks
Devices that remain activation locked may be rejected, receive a revised offer or be returned at the customer's expense.
14. Counterfeit Goods
We do not purchase counterfeit, replica or imitation products and reserve the right to refuse such transactions.
15. Abandoned Items
If you fail to respond or pay return postage within 30 calendar days after reasonable contact attempts, we may treat the item as abandoned and dispose of or otherwise deal with it in accordance with applicable law.
16. Right to Refuse Service
We reserve the right to refuse any transaction for reasons including suspected fraud, inaccurate descriptions, activation-locked devices, counterfeit goods, blacklisted items, safety concerns or other reasonable business reasons.
17. Pricing Errors
If an obvious pricing, technical or administrative error occurs, we reserve the right to withdraw or amend the quote before payment is made.
18. Customer Responsibilities
By sending an item, you confirm the information provided is accurate, faults have been disclosed, you are legally entitled to sell the item, it has not been reported lost or stolen and it contains no illegal or prohibited content.
19. Limitation of Liability
To the fullest extent permitted by law, Better Sell is not liable for indirect or consequential loss. Nothing excludes liability where it cannot legally be excluded.
20. Changes to These Terms
We may update these Terms & Conditions at any time. The latest version will always be published on our website.
21. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
